Welcome to the Daily Swim Wear FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re gearing up for a swim or just browsing, we’re here to help you dive in with confidence.

Product Questions

What types of swimwear and gear do you offer?
We specialize in high-quality swimwear and water sports gear, including bags, backpacks, men’s and women’s swimsuits, swim fins, swim goggles, and wetsuits. Our products are designed for both casual swimmers and serious water enthusiasts.
How do I choose the right size for swimwear?
We provide detailed size charts for each product to help you find the perfect fit. Please refer to the product description page for specific measurements. If you need further assistance, feel free to contact our support team.
Are your products suitable for saltwater and chlorine?
Yes! Our swimwear and gear are made from durable materials designed to withstand both saltwater and chlorinated environments, ensuring longevity and performance.

Shipping & Delivery

Where do you ship to?
We ship globally! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia. Please check during checkout if your location is eligible.
What are my shipping options?
We offer two convenient options:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment.
How long does order processing take?
We process all orders within 1-2 business days. You’ll receive a confirmation email with a tracking number once your order is shipped.
Can I track my order?
Absolutely! Once your order is shipped, we’ll provide a tracking number via email so you can monitor your package in real-time.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in their original packaging. Please note that return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
How do I initiate a return?
To start a return, please contact our support team at [email protected] with your order details. We’ll guide you through the process and provide instructions.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes! We use encrypted payment processing to ensure your personal and payment details are safe and secure.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and speed up future purchases.

Contact & Support

How can I contact customer support?
We’re here to help! Reach out to us at [email protected] for any questions or concerns. Our team is dedicated to providing prompt and friendly assistance.
What are your business hours?
Our support team is available Monday through Friday, 9 AM to 5 PM (Alaska Time). We strive to respond to all inquiries within 24 hours.

Thank you for choosing Daily Swim Wear for your aquatic adventures. We’re committed to providing you with quality products and exceptional service. Dive in with confidence!